Purchase process:
Q1: How to shop on the site?
A: First, register and log in to our website. Browse the products, add your favorite items to your shopping cart, and then click "check out". Fill in the delivery address, select the payment method and submit the order.
Q2: Can I view the details of the product on the website?
A: Each product page provides detailed product description and other information. If you have any other questions, please contact our customer service team, we will be happy to serve you.
Transport and Distribution:
Q1: Where is the product shipped from?
A: Our products are shipped directly from Hong Kong. The specific shipping location will be determined based on inventory and logistics efficiency.
Q2: How long is the transportation time?
A: The estimated shipping time for goods shipped from Hong Kong is around 7-15 days. You can view the logistics tracking number and track the package status in real-time through the order page.
Q3: What should I do if the goods are damaged during transportation?
A: If the product is damaged during transportation, please contact our customer service team within 48 hours after receiving the product. We will arrange a return or exchange for you.
Returns and Refunds:
Q1: Can I return the item?
A: Unless there is a quality issue with the product, returns or exchanges are not supported. If you receive a product with a quality issue, you can apply for a return within 30 days of receiving it. The returned goods must be original cross-border e-commerce retail imported goods.
Q2: What is the return process like?
A: You need to submit a return request on the order page, providing the reason for the return and relevant proof (if any). We will generate a return address and return order number for you, please follow the instructions to send the product back. After the returned goods arrive, we will conduct an inspection and notify you of the return result. If the return conditions are met, the corresponding tax will not be levied and your personal annual transaction cumulative amount will be adjusted.
Q3: Who will bear the cost of returning the goods?
A: The shipping cost incurred for returns is usually borne by you. If the product is returned due to quality issues, we will bear the return shipping cost.
Customs and Taxation:
Q1: Do I need to pay taxes when purchasing cross-border goods?
A: Yes. According to Chinese customs regulations, cross-border e-commerce retail imported goods are required to pay certain taxes, including tariffs, value-added tax, and consumption tax. The specific tax rate varies depending on the type of product, and we will calculate and pay the relevant taxes on your behalf.
Q2: Will my order be detained by customs?
A: Usually not. We ensure that all goods comply with customs regulations and complete necessary declaration procedures before shipment. But if the goods you purchase have quality issues or other situations that do not comply with customs regulations, they may be detained. We will notify you promptly and assist in resolving the issue.
Other issues:
Q1: Is the quality of the product guaranteed?
A: We strictly screen suppliers to ensure that all products meet quality standards. If you have any questions about the quality of the product, you can contact our customer service team at any time.
Q2: Can I view my order history on the website?
A: After logging into your account, you can view detailed information about all historical orders on the "My Orders" page, including order status, logistics information, etc.
Q3: What should I do if I have any other questions?
A: You can contact us through the customer service hotline on the website or by email. Our customer service team will be dedicated to serving you and answering any questions you may have.